Customer Support:

This item purchased from ViaTeK Solutions has been tested for Key Functions by our in house Technical Team and is R2 Ready for Resale.

Our Customer Support Team is available Monday thru Friday 8:30AM- 4:00PM EST .

Please contact us with any questions through Ebay Messages and allow a 24 hour response time during weekdays only.

Ebay asks that all communication be conducuted through Ebay's messaging service. This is the fastest way to get a response. We are not always available by phone.

Your satisfaction is very important to us. If you experience a problem of any kind with your purchase please contact us first before leaving any feedback or opening any claims. Issues will be resolved more efficiently if you contact us first and deal directly with us. We do stand behind our products and will do everything in our power to make sure that you feel satisfied with your purchase.

Payment:

All payments will be made through the Ebay payment system. Please contact Ebay with any questions you may have about submitting payment.
All State and Local Sales Tax are collected by Ebay. If you have any questions about amounts or exemptions please contact Ebay. We are unable to waive tax charges for you.
All payments must be received within 3 days of purchase or the transaction may be canceled.
We will only ship to the address provided to us at checkout. !! NO EXCEPTIONS!!

Shipping:

We will ship your items within 1-2 business days from receipt of payment. Any purchases made on a Friday or Saturday will be shipped on Monday.

All items will be shipped via UPS, US Postal Service. (Sorry, we do not use FedEx for any shipments)

We only offer expedited shipping when shipped on the customers UPS or USPS account.(Sorry, we do not use FedEx for any shipments)

We only ship to the 48 contiguous United States. (No Hawaii, Alaska, Puerto Rico or anywhere outside the United States)

We do not ship directly to APO/FPO or Post Office Box addresses.You must provide a physical address.

We do not ship to international addresses.

Return Policy:

Here at Viatek Solutions we understand that problems may arise with purchases therefore all items are guaranteed to work as described for 30 days.
All items found not to be working as described must be returned within 30 days of receipt and upon verification of serial number a Refund or Replacement will be issued.
Please be certain you can use what you are bidding on, as incompatibility is not a valid reason for return

Thanks for looking! We are a Certified R2 Eco-Friendly e-recycling company.