About Us
Our
goal is to provide quality used electronics to our customers at a price
they can afford, but our number one goal is to help you. If you have any
questions, comments, or concerns about our products please feel free to
ask. We look forward to doing business with you!
If
you're interested in purchasing additional items, Components, or Accessories
in Bulk or individually, please contact us via eBay Messages.
Payment
At this time, FreshTechDirect accepts payment
transactions processed through eBay. Items are shipped within 3 business days
after the payment is received in full.
Items purchased and paid for after 2:00 pm EST on
Friday, will remain in processing until the following business day.
Upon purchase of an item, payment is due within
3 days of purchase, failure to do so will result in a cancellation of item
processing and shipment.
Shipping
·
Orders will be shipped and updated with tracking
information within 3 business days of receiving payment. If an order has been
paid for on Fridays after 2:30 pm, we will not be able to ship it until Monday.
Unless Monday falls on a Federal Holiday. Your order will be shipped via USPS
First Class Mail, USPS Priority, FedEx Home Delivery, or FedEx Ground.
· Depending on the destination of the order, please allow 2 - 5 business days after your item has been marked
'shipped for delivery.'
·
Office Hours are as follows: Monday through
Friday from 7:30 am to 4:00 pm. We are closed on all Federal Holidays. When
messaging FreshTechDirect please take into consideration the office hours as
there will be a delay in our response after 4:00 pm on Friday due to the store
being closed.
Terms
·
We charge sales tax in the following states in which we have a physical location:
o
6% Michigan, 7% Indiana, 6.25% Illinois, 6%
Kentucky, 5% Ohio
·
Any additional taxes are charged and collected
by eBay.
Returns
·
If, after receiving your order, you feel as
though a return is required, please contact us through eBay messages and we
will promptly resolve the matter at hand.
·
Your item is covered from hardware malfunction
or failure for 30 days after the date of delivery. We stand by our 30-day
guarantee that the product(s) you purchase from FreshTechDirect will be free of
defects under normal use during the functional warranty period.
·
If you experience functional problems with your
hardware during the warranty period please contact us with a description of the
issue. We will first attempt to resolve the problem.