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***PLEASE READ OUR POLICY BELOW BEFORE PLACING AN ORDER. YOU ARE AGREEING TO THESE TERMS AFTER COMMITTING TO A PURCHASE. IT IS THE BUYER RESPONSIBILITY TO REVIEW THESE TERMS TO AVOID ANY ISSUES.***

GENERAL

1. WE DO OUR BEST TO DESCRIBE ALL ITEMS AS ACCURATELY AS POSSIBLE IN OUR LISTINGS TO AVOID ISSUES BUT SOMETIMES THINGS CAN HAPPEN. BEFORE LEAVING ANY NEGATIVE FEEDBACK, PLEASE CONTACT US WITH ANY ISSUES REGARDING YOUR ORDER. WE WILL BE MORE THAN HAPPY TO ASSIST YOU WITHIN THE GUIDELINES LISTED BELOW.

2. WE TYPICALLY RESPOND TO MESSAGES WITHIN 1 BUSINESS DAY. OUR OFFICES ARE CLOSED ON WEEKENDS AND ALL MAJOR US HOLIDAYS.

3. WE ONLY PROVIDE CUSTOMER SUPPORT THROUGH EBAY’S MESSAGING SYSTEM. WE DO NOT PROVIDE CUSTOMER SUPPORT OR CONTACT OF ANY KIND PERTAINING TO EBAY ITEMS OR ORDERS VIA EMAIL OR OVER THE PHONE. NO EXCEPTIONS.

OUR ITEMS/LISTINGS

1. WE SELL MOSTLY USED ITEMS BUT ALSO SELL NEW/OPEN BOX ITEMS AS WELL AS ITEMS “FOR PARTS OR REPAIR/SOLD AS IS”:

• USED ITEMS: THESE ITEMS MAY COSMETICALLY SHOWS SIGNS OF PREVIOUS USE BUT ARE FULLY FUNCTIONAL UNLESS OTHERWISE NOTED. ALL USED ITEMS ARE TESTED IN-HOUSE OR ON-SITE BEFORE THEY ARE TAKEN OUT OF SERVICE TO DETERMINE THEIR FUNCTIONALITY. THESE ITEMS MAY ALSO BE GRADED FROM EXCELLENT TO POOR (OR GRADES A-D) OR COSMETICALLY DESCRIBED WHERE APPLICABLE. ALTHOUGH WE DO OUR BEST TO CLEAN THEM, THESE ITEMS MAY FEATURE LEFTOVER DUST, DIRT OR DEBRIS IN SMALL CORNERS OR CREVASSES FROM USE.

• NEW ITEMS: THESE ARE SEALED ITEMS THAT WERE NEVER OPENED FOR USE AND SHOULD BE CONSIDERED BRAND NEW.

• OPEN BOX ITEMS: THESE ITEMS ARE NEW BUT OPENED TO CHECK STOCK BUT WERE NEVER USED AND ARE IN EXCELLENT CONDITION.

• “FOR PARTS OR REPAIR” AND/OR “SOLD AS IS”: THESE ITEMS ARE NO LONGER WORKING OR HAVE SEVERE OPERATIONAL ISSUES AND SHOULD ONLY BE PURCHASED TO SALVAGE PARTS OR FOR THE BUYER TO FIX. THESE ITEMS MAY ALSO FEATURE HIGHLY NOTICEABLE COSMETIC DAMAGE.

2. LISTINGS CONTAINING MULTIPLE QUANTITIES OF A ITEM MAY FEATURE A STOCK PHOTO WHICH IS AN EXACT REPRESENTATION OF THE ITEM YOU WILL BE RECEIVING.

3. THE MAJORITY OF OUR STOCK COMES FROM THE RESULT OF OFF IT INVENTORY UPGRADES, LIQUIDATIONS, AND WHOLESALE PURCHASES. ALL ITEMS ARE OF CLEAR TITLE AND PURCHASED LEGALLY. ADDITIONALLY, WE DO OUR BEST TO REMOVE ALL INSTANCES OF PREVIOUS OWNERSHIP.

PAYMENT

4. WE ACCEPT PAYPAL, GOOGLE PAY, AND MOST MAJOR CREDIT CARDS THROUGH EBAY. WE DO NOT ACCEPT OTHER FORMS OF PAYMENTS FOR EBAY ITEMS OUTSIDE OF THE PLATFORM. NO EXCEPTIONS.

5. ALL OF OUR “BUY IT NOW” ITEMS REQUIRE IMMEDIATE PAYMENT. NO EXCEPTIONS.

6. PAYMENTS FOR AUCTIONS OR “BEST OFFER” ORDERS MUST BE RECEIVED WITHIN 4 BUSINESS DAYS OR THE TRANSACTION WILL BE CANCELED FOR DUE TO NON-PAYMENT.

SHIPPING

1. BEING A COMPANY WHO ENCOURAGES REUSE, PLEASE BE AWARE THAT MOST ORDERS WE SHIP WILL FEATURE REUSED BOXES, ENVELOPES, AND PACKAGING. ALTHOUGH YOUR PACKAGE MAY NOT LOOK COSMETICALLY PLEASING WHEN IT ARRIVES, BUT REST ASSURED YOUR ITEM(S) WILL BE PACKED SECURELY. FURTHERMORE, ALL ESD SENSITIVE ITEMS ARE WRAPPED IN ANTI-STATIC PACKAGING.

2. WE MOSTLY OFFER FREE SHIPPING ON LIGHTER WEIGHT ITEMS AND OFFER CALCULATED SHIPPING ON HEAVIER ITEMS:

• FREE SHIPPING ITEMS: MOST OF THESE ITEMS ARE SHIPPED VIA AN ECONOMY SERVICE (I.E.: USPS FIRST CLASS, FEDEX SMARTPOST) BY DEFAULT UNLESS OTHERWISE NOTED. IF IT IS MORE COST EFFECTIVE FOR US TO UPGRADE TO AN EXPEDITED OR GROUND SERVICE, YOUR SHIPPING SERVICE MAY BE UPGRADED ACCORDINGLY.

• CALCULATED SHIPPING ITEMS: WE OFFER USPS, FEDEX, AND UPS FOR CALCULATED SHIPPING PURCHASES. IF A BUYER SELECTS A PARCEL GROUND SHIPPING SERVICE (EITHER UPS OR FEDEX), WE MAY SHIP THE ORDER USING EITHER PARCEL SERVICE REGARDLESS OF WHAT IS SELECTED DEPENDING ON COST EFFECTIVENESS. IF YOU REQUIRE A SPECIFIC GROUND CARRIER TO DELIVER YOUR ORDER, PLEASE LEAVE A NOTE DURING CHECKOUT. ALL OTHER EXPEDITED, AIR, AND OVERNIGHT METHODS WILL BE HONORED WHEN SELECTED.

3. WE ONLY OFFER SHIPPING OF EBAY ORDERS TO CONFIRMED ADDRESSES WITHIN THE US AND US TERRITORIES.

4. WE DO NOT SHIP EBAY ORDERS TO APO/DPO/FPO ADDRESSES. NO EXCEPTIONS.

5. WE ONLY SHIP EBAY ORDERS TO THE ADDRESS YOU PURCHASED THE ITEM WITH. IF YOU PURCHASE WITH THE WRONG ADDRESS, THE ORDER WILL HAVE TO BE CANCELED AND WILL NEED TO BE PURCHASED AGAIN WITH THE CORRECT ADDRESS. ALL REQUESTS TO SWAP ADDRESSES AFTER PURCHASE WILL BE DENIED. NO EXCEPTIONS.

6. COMBINED SHIPPING FOR ITEMS MAY BE AVAILABLE AT REQUEST. PLEASE CONTACT US FOR FURTHER DETAILS.

7. OVERNIGHT/AIR SHIPPING IS AVAILABLE AT REQUEST. PLEASE CONTACT US BEFORE PURCHASE SO WE CAN CONFIRM THAT WE CAN SHIP YOUR ITEM OUT THE SAME DAY.

8. WE ASK OUR CUSTOMERS TO PLEASE BE PATIENT WITH CARRIER SHIPMENT DELAYS AS WE HAVE NO CONTROL OVER CARRIER SPEED. IF YOUR SHIPMENT BECOMES STUCK AFTER WEEK OR YOU BELIEVE IT MAY BE LOST DURING TRANSIT, PLEASE CONTACT US AND WE WILL DO OUR BEST TO REMEDY THE SITUATION. MOST IORDERS OVER $100-$200 ARE SUBJECTED TO INSURANCE COVERAGE SO WE MAY BE ABLE TO PUT IN A CLAIM IF THAT IS THE CASE.

9. ATTENTION ALL INTERNATIONAL BUYERS: WE ONLY SHIP EBAY ORDERS INTERNATIONALLY THROUGH EBAY’S GLOBAL SHIPPING PROGRAM. NO EXCEPTIONS. ANY INTERNATIONAL SHIPPING REQUESTS OUTSIDE THE GSP PROGRAM WILL BE IGNORED. WE ALSO DO NOT PROVIDE INVOICES FOR PURCHASES WITHIN EBAY. PLEASE REFERENCE EBAY FOR ANY INVOICES NEEDED FOR YOUR ACCOUNTING PURPOSES.

10. ATTENTION ALL DROPSHIPPERS: ANY EBAY ORDERS THAT ARE DROP SHIPPED DOMESTICALLY OR INTERNATIONALLY FORFEIT THE ELIGIBILITY OF A WARRANTY OR RETURN. NO EXCEPTIONS. ALSO, WE DO NOT REVEAL PRICING IN OUR PACKAGES OR  PROVIDE PACKING SLIPS FOR ORDERS UNLESS IT IS REQUESTED BY THE BUYER SO THERE IS NO NEED TO ASK.

CANCELLATIONS

1. ALL CANCELLATIONS REQUESTS MUST BE MADE AS SOON AS POSSIBLE AND THESE REQUESTS ARE NOT GUARANTEED. 

2. ONCE YOUR ITEM IS PICKED UP BY OR DROPPED OFF TO THE CARRIER WE WILL NOT BE ABLE TO CANCEL ORDER OR FACILITATE A CANCELLATION.

RETURN/REFUND POLICY

1. THE MAJORITY OF OUR ITEMS FEATURE EBAY’S “NO RETURN POLICY”.

2. WE DO NOT ACCEPT RETURNS FOR ANY OF THE FOLLOWING REASONS:

• COMPATIBILITY ISSUES OR IT DOES NOT FIT. PLEASE CONTACT US FIRST OR COMPLETE NECESSARY RESEARCH BEFORE PURCHASING TO INSURE YOUR PART OR DEVICE IS COMPATIBLE.

• BUYERS REMORSE/CHANGED MIND/NO LONGER NEED/JUST DIDN'T LIKE IT. 

• ITEMS SOLD “AS IS” OR “FOR PARTS OR REPAIR”.

WE DO ACCEPT RETURNS FOR:

• ITEM NOT AS DESCRIBED.

• ITEMS SOLD AS FUNCTIONAL BUT ARRIVE DOA.

• WRONG ITEM SENT BY MISTAKE.

3. ALL RETURN REQUESTS MUST BE MADE WITHIN 30 DAYS OF RECEIVING ITEM(S). NO EXCEPTIONS.

4. BEFORE COMMITTING TO A RETURN REQUEST, WE MAY OFFER SUPPORT FOR CERTAIN ITEMS THAT ARE CLAIMED TO BE NON-WORKING OR DYSFUNCTIONAL. WE KINDLY ASK THAT OUR CUSTOMERS BE PATIENT WITH US WHEN ANY SUPPORT TIPS OR INFORMATION IS OFFERED IN THESE CIRCUMSTANCES.

5. IN SOME INSTANCES, A PARTIAL REFUND MAY BE OFFERED.

SCAMMER AND ABUSIVE BUYER POLICY

1. WE DO NOT TOLERATE SCAMMERS OR ABUSIVE BUYERS. WE THOROUGHLY INSPECT ALL RETURNS AND RECORD ANY SERIALS AND POINTS OF REFERENCE BEFORE SHIPMENT. WE ALSO HAVE OTHER METHODS TO HELP SCREEN ANY FRAUD OR FALSE CLAIMS.

2. ALL FRAUD AND FALSE CLAIMS WILL BE REPORTED TO EBAY AND WE WILL PURSUE LEGAL ACTION IF NECESSARY.

3. ANY MESSAGES FROM PROSPECTIVE BUYERS WITH VERBIAGE RESEMBLING KNOWN SCAM PRACTICES WILL BE IGNORED AND REPORTED TO EBAY.

THANK YOU FOR YOUR INTEREST!

RECOVER. REVIVE. RELIVE.

TEKSENTRIK, LLC