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SHIPPING:
No third-party or drop-ship shipping.
Purchases completed between Monday-Thursday will be shipped the following day.
Orders made after 8am EST. Fridays will be shipped the following Monday.
RETURN POLICY:
Return items must be returned in the condition received.
We allow product returns - within 30 days of purchase.
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F1 = Collectible or Specialty Equipment (Core Requirement 6.(e)(3)(A))
⦁Collectibles are rare, vintage, and no longer manufactured or supported by the OEM
⦁Specialty equipment is rare and specialized equipment not generally available in retail
⦁May have broken or missing parts
F2 = Verified Specialty Electronics (Appendix D)
⦁Verified removed from operation with no known defects in functionality
⦁No physical damage or defects
⦁No corrosion
⦁No missing parts
⦁Part numbers and serial numbers verified accurate
F3 = Key Functions Working (Appendix C – Test and Repair)
⦁A subset of the primary functions of the device that an ordinary user of the
the device expects to function are verified working through manual or software tests
⦁Software may not be loaded or configured
⦁Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive)
⦁May be missing components or parts not essential to key functions
⦁Secondary functions may not be tested or working
⦁May not include Focus Materials (e.g. Battery) that are not working or not tested
⦁All missing components or parts will be listed for each item
F4 = Hardware Functional (Appendix C – Test and Repair)
⦁All hardware is tested and verified working through manual or software tests
⦁No missing or damaged components or parts
⦁Software not loaded or configured
⦁No hardware defects
F5 = Refurbished (Appendix C – Test and Repair)
⦁All functions tested and verified working through software tests
⦁Loaded and configured with legally licensed software for full operations
⦁Software test results are available
⦁No hardware or software defects
F6 = Like New (Appendix C – Test and Repair)
⦁All functions tested and verified working through software tests
⦁Repaired with OEM original parts
⦁Loaded and configured with original manufacturer’s legally licensed software for full operation
⦁Meets OEM specifications for full original functionality
⦁Software test results are available
⦁Zero defects
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C1 = Damaged (For materials recovery)
C2 = Used Poor (Heavy use and age)
⦁ Cosmetic blemishes are significant, such as multiple heavy dents, may require repair
⦁ Damage to latches, hinges, keyboards, etc. are prevalent
⦁ Critical parts are missing
C3 = Used Fair (Moderate use and age)
⦁ Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches
⦁ Damage to latches, hinges, keyboards, etc.
⦁ Some parts, panels, bezels, or covers may be missing
C4 = Used Good
⦁ Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but the equipment is in good condition overall
⦁ Minor wear of labeling may be visible
⦁ Small dents and small areas of discoloration may be present from the removal of tags
⦁ No damage to latches or hinges, not any missing parts, panels, bezel or covers
C5 = Used Very Good
⦁ Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but the equipment is in good condition
⦁ Minor wear of labeling may be visible
⦁ Minor dents and areas
C6 = Used Excellent
⦁ Overall excellent cosmetic condition
⦁ May have light scratches or other minor blemishes from normal wear
⦁ Minor cosmetic blemishes have no impact on the system's overall functionality or performance
⦁ Fully cleaned with all non-original labels removed
⦁ No missing parts
C7 = Certified Pre-Owned (Seller or Manufacturer Refurbished)
⦁ Used equipment that has been fully restored to like-new condition with warranty
⦁ Fully cleaned and cosmetically repaired with no blemishes
⦁ No missing parts
C8 = Unused
⦁ New, out of the box, unused equipment removed from the original packaging with no signs of wear or alteration
C9 = New, Open Box
⦁ New, unused equipment in the original packaging where factory seals have been broken
⦁ No signs of wear or alteration