I AM SELLING THIS LAPTOP AS-IS, NO REFUNDS RETURNS OR GUARANTEES. I BELIEVE THIS HAS AN ICLOUD LOCK. THERE ARE 2 USERNAMES TO LOGIN IN WITH, AND I HAVE A PASSWORD TO GET IN UNDER ONE OF THE NAMES ONLY. I'M NOT SURE HOW TO CHECK TO SEE IF THE ICLOUD CAN AND INFO CAN BE REMOVED, SOME SURFACE WEAR ON CASE. ABSOLUTELY NO RETURNS.