The BEST Customer Service and Hassle-Free Return Policy
100% Satisfaction Guarantee with Hassle-Free 30 Day Returns, Repairs or Exchanges
We will work hard to ensure you are 100% Satisfied with your purchase or will gladly accept a return, repair, or exchange request within 30 days of delivery. Please see full terms below to determine eligibility for return, repair, or exchange. You will be treated with fast, honest, and high-quality customer service every step of the way.
The Highest Quality Apple Devices
Our Certified Pre-Owned Apple items have been fully inspected, verified, and certified as approved for sale by an expert technician, who has performed a comprehensive 35-point inspection, carefully cleaned, fully erased and restored to achieve Certified Pre-Owned Status. All items are accurately described down to the smallest details. All purchases will arrive fully erased and restored like new, and like all Apple products, ready to last for years of use.
Hassle-Free Easy 30 Day Returns, Repairs, or Exchanges
Quality Macs does not charge restocking fees on our pre-owned (used) devices. Brand new factory sealed items are subject to a 20% Restocking fee once the seal has been broken. Items are not eligible for return outside 30 days from the delivery date.
Includes AllState Extended Warranty for 1 Full Year of Device Coverage
Our standard warranty fully covers your purchase for (30) days after the item is delivered. Within the first 30 days, we will gladly accept a return or exchange on this item. After 30 days, this device will be covered by Allstate Extended Warranty courtesy of eBay. This is an award winning warranty plan, with 100% coverage for malfunctions and breakdowns, fast repairs or replacements. This warranty plan offers 100% hardware protection against costly repairs with ZERO deductibles, fast 24/7 nationwide coverage and is backed by Allstate, a leading warranty provider. Contact eBay for more information or to file a claim. Does not cover accidental damage, loss, theft, or drop/spill damage.
The Greenest Way to Buy. Buying pre-owned is a much lower impact on the environment, preventing waste and pollution associated with producing new electronics.
How to start a return, repair or exchange:
To place a return, exchange, or repair within the 30 day warranty period, please send a request for help to us through eBay messages, or send an email directly to our customer service team. Please include the reason for return and a member of our team will respond within 2 business days.
Customers must comply with the following return instructions:
- Contact with Quality Macs support must be made BEFORE the 30-day warranty expires.
- Device must be packaged the same way as it was initially received and in accordance with proper shipping guidelines.
- Return shipments that are Change of Mind or that are shipped outside of Fed-Ex Ground Services must be fully insured for the original purchase price, or the customer will be at risk of loss in the event of damage or loss. Insurance is only provided on prepaid return Labels from Quality Macs.
- All original items, accessories, manuals etc. that were included upon initial delivery must be returned in the same condition as they were received.
- Must disable file vault, disk encryption, find my device, and/or Admin Passwords before returning.
- Repair coverage is limited to parts and labor only and DOES NOT cover software issues. Our warranty and return policy are void under the following circumstances:
- If the returned item has any signs of physical damage, mishandling, or liquid/spill damage.
- If a return request is not approved by the Quality Macs Support Team.
- If the returned item is not in exactly the same condition as was initially delivered to the customer. Deductions to refunded amount may be incurred for dents, scratches, chips, bent corners etc.
- If the returned item has been serviced by a 3rd party, the device has been opened, or the internal components/hardware show signs of tampering.
- If the returned item shows any signs of liquid damage. Liquid damaged items are ineligible for return, exchange, or repair.
Fast,