FAQ

PAYMENT

SHIPPING

RETURNS

FAQ

1. Can I upgrade to Windows 11?
Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require additional hardware (see aka.ms/windows11-spec).
2. Does the picture show the actual item on auction/sale?
The pictures in the listing are for illustration purpose only. They represent a generic version of the items on sale. The items are still in factory sealed box.
3. Can you offer any discount?
We're offering our items at a very competitive price. We offer a discount for only for multiple item purchases. Please contact us if you are planning to purchase large quantities from us.
4. How do I know what warranty I have, when it expires, how to use it, etc?
Warranty is through the manufacture (Dell or Lenovo) directly. The warranty information is verifiable with the Service Tag # (for Dell) and Serial Number (for Lenovo) after you receive the product.
5. I live outside the united sates. Can you confirm all import duties?
Import/export is handled entirely by ebay through the Global Shipping Program. We don't have any control over it. Please consult with ebay for all import/export related issues.
6. I live outside the united states. How long does it take for the item to arrive?
For international shipment, we typically ship it out to the ebay warehouses within one business day. The export shipment is handled by ebay through the Global Shipping Program. Please consult with ebay for the duration of the shipment.
7. Do you offer expedited shipping?
We do offer expedited shipping including overnight shipping options for some items within the USA. Please check out the shipping section of the listing.
8. Are there any blemishes or scratches on this computer? I'm concerned about its appearances. Can you send actual pictures?
These units are still in factory sealed boxes. We can't check appearances or provide actual pictures. Based on the OEM's quality standards and our past experience, they are usually in like new conditions, although we can't offer any guarantees.

PAYMENT

We accept payments supported by ebay. All major credit cards are accepted.
Please don't hesitate to use "Ask a Question" link at the bottom of this page to contact us with any questions or concerns.
All sales are final. We do not offer price match in any way including to our own listings.
Volume discount is available for bulk purchases. Please contact us to get a quote.
Payment may be randomly selected for review. It typically takes less than 24 hours. We will ship out your purchased item after the review is cleared.

SHIPPING

In order to be incompliance with PayPal's fraud prevention policy, item will only be shipped to the address on the transaction. No exceptions will be made. In case of a mistake on the address, please contact us to have the order cancelled before it ships out.
Item will be shipped out typically within ONE business day once the payment is cleared.
Signature will be required upon delivery on item valued above $250. Please be present at the delivery address for signing.
A tracking number will be provided upon shipment. Orders confirmed on Weekends and on Friday after 5 pm EST will be shipped on Monday.
Free ground shipping applies to the 48 continental states in the U.S. only. Additional shipping cost applies to HI/AK/PR, and other U.S. territories outside the 48 continental states. Please contact us for a shipping quote.
No PO box addresses please.
No local pickups.
International buyers welcome. We ship internationally to countries that are included in eBay's Global Shipping Program (GSP). Import/export paperwork, charges and shipment are all handled by eBay. All shipments under the GSP are insured against loss or damage in transit. You pay all shipping, brokerage, and duties/customs fees/VAT up front to eBay when you check out. Please contact eBay support for any questions.
The manufacturer's warranty support is available in many countries, but service may vary in each country. We have no knowledge on the warranty coverage outside the U.S. Please consult the manufacture for details.
International buyers be aware: we do not cover return shipping regardless the reason for the return. The return shipping cost and custom clearance are the sole responsibility of the buyer.

RETURNS

All returns are accepted within the period stated in the Returns section at the top of this listing. Please keep the shipping box, accessories and all packaging within the return period.
Please refer to the warranty section to see if Please refer to the warranty section to see if the item is covered by manufacture warranty. If you have a technical issue, please contact the manufacturer via online chat, phone or in-home service.
All returns are subject to a 15% restocking fee, unless it is confirmed by the manufacture that the product is defective.
Package may be randomly opened to check the content before shipping. All returned units will be tested before issuing refund.
Please contact us directly to obtain return authorization for your return. Returns without authorization will not be accepted.
Buyer is responsible for all return shipping charges. Merchandise should be carefully packed in the original box and shipped back to us via a reputable carrier using a trackable shipping method.

Warranty	This Refurbished unit is covered under a 1-year hardware warranty from Allstate.
Processor	Intel Xeon W-11855M Processor (3.20 GHz, up to 4.90 GHz with Turbo Boost, 6 Cores, 12 Threads, 18 MB Cache)
OS	Windows 10 Professional 64bit
Display	15.6" UHD (3840 x 2160) IPS, antiglare, 600 nits, HDR400, Dolby Vision HDR, Non-Touch Display
Graphics	NVIDIA RTX A5000 16GB GDDR6
Audio	2 x 2W up-firing stereo speakers Dolby Atmos Speaker System Dual far-field mics
Memory	128GB (4x 32GB) DDR4 Memory
Hard Drive	1TB PCIe NVMe SSD
Connectivity	Intel Wi-Fi 6 AX201 802.11AX (2 x 2) & Bluetooth 5.1
Webcam	IR & 720p HD Camera with ThinkShutter
Features	Fingerprint Reader
Input	Backlit keyboard, English
Battery	94Wh internal battery
Power	230W AC Adapter
Chassis	Black
Ports	2 x USB-A 3.2 Gen 1 (1 always on), 2 x USB-C Thunderbolt 4, USB-C, HDMI 2.1/2.0 (dependent upon graphics), Headphone / mic combo, RJ45 ethernet, SD card reader
Dimensions	375.4mm x 252.3mm x 24.5-31.4mm / 14.7" x 9.9" x 0.9-1.2"
Weight	Starting at 2.87kg / 6.32lbs