FAQ

PAYMENT

SHIPPING

RETURNS

FAQ

1. Can I upgrade to Windows 11?
Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require additional hardware (see aka.ms/windows11-spec).
2. Does the picture show the actual item on auction/sale?
The pictures in the listing are for illustration purpose only. They represent a generic version of the items on sale. The items are still in factory sealed box.
3. Can you offer any discount?
We're offering our items at a very competitive price. We offer a discount for only for multiple item purchases. Please contact us if you are planning to purchase large quantities from us.
4. How do I know what warranty I have, when it expires, how to use it, etc?
Warranty is through the manufacture (Dell or Lenovo) directly. The warranty information is verifiable with the Service Tag # (for Dell) and Serial Number (for Lenovo) after you receive the product.
5. I live outside the united sates. Can you confirm all import duties?
Import/export is handled entirely by ebay through the Global Shipping Program. We don't have any control over it. Please consult with ebay for all import/export related issues.
6. I live outside the united states. How long does it take for the item to arrive?
For international shipment, we typically ship it out to the ebay warehouses within one business day. The export shipment is handled by ebay through the Global Shipping Program. Please consult with ebay for the duration of the shipment.
7. Do you offer expedited shipping?
We do offer expedited shipping including overnight shipping options for some items within the USA. Please check out the shipping section of the listing.
8. Are there any blemishes or scratches on this computer? I'm concerned about its appearances. Can you send actual pictures?
These units are still in factory sealed boxes. We can't check appearances or provide actual pictures. Based on the OEM's quality standards and our past experience, they are usually in like new conditions, although we can't offer any guarantees.

PAYMENT

We accept payments supported by ebay. All major credit cards are accepted.
Please don't hesitate to use "Ask a Question" link at the bottom of this page to contact us with any questions or concerns.
All sales are final. We do not offer price match in any way including to our own listings.
Volume discount is available for bulk purchases. Please contact us to get a quote.
Payment may be randomly selected for review. It typically takes less than 24 hours. We will ship out your purchased item after the review is cleared.

SHIPPING

In order to be incompliance with PayPal's fraud prevention policy, item will only be shipped to the address on the transaction. No exceptions will be made. In case of a mistake on the address, please contact us to have the order cancelled before it ships out.
Item will be shipped out typically within ONE business day once the payment is cleared.
Signature will be required upon delivery on item valued above $250. Please be present at the delivery address for signing.
A tracking number will be provided upon shipment. Orders confirmed on Weekends and on Friday after 5 pm EST will be shipped on Monday.
Free ground shipping applies to the 48 continental states in the U.S. only. Additional shipping cost applies to HI/AK/PR, and other U.S. territories outside the 48 continental states. Please contact us for a shipping quote.
No PO box addresses please.
No local pickups.
International buyers welcome. We ship internationally to countries that are included in eBay's Global Shipping Program (GSP). Import/export paperwork, charges and shipment are all handled by eBay. All shipments under the GSP are insured against loss or damage in transit. You pay all shipping, brokerage, and duties/customs fees/VAT up front to eBay when you check out. Please contact eBay support for any questions.
The manufacturer's warranty support is available in many countries, but service may vary in each country. We have no knowledge on the warranty coverage outside the U.S. Please consult the manufacture for details.
International buyers be aware: we do not cover return shipping regardless the reason for the return. The return shipping cost and custom clearance are the sole responsibility of the buyer.

RETURNS

All returns are accepted within the period stated in the Returns section at the top of this listing. Please keep the shipping box, accessories and all packaging within the return period.
Please refer to the warranty section to see if Please refer to the warranty section to see if the item is covered by manufacture warranty. If you have a technical issue, please contact the manufacturer via online chat, phone or in-home service.
All returns are subject to a 15% restocking fee, unless it is confirmed by the manufacture that the product is defective.
Package may be randomly opened to check the content before shipping. All returned units will be tested before issuing refund.
Please contact us directly to obtain return authorization for your return. Returns without authorization will not be accepted.
Buyer is responsible for all return shipping charges. Merchandise should be carefully packed in the original box and shipped back to us via a reputable carrier using a trackable shipping method.

Warranty	This Refurbished unit is covered under a 1-year hardware warranty from Allstate. It is also covered by manufacturer's Warranty Repair Service Service until February, 2026. Warranty can also be upgraded directly through the manufacturer.
Processor	11th Generation Intel Core i7-1165G7 Processor (2.80 GHz, up to 4.70 GHz with Turbo Boost, 4 Cores, 8 Threads, 12 MB Cache)
OS	Windows 10 Professional 64bit (includes Win 11 Pro License)
Display	14" UHD (3840x2160) IPS 500nits Anti-glare, HDR 400, Dolby Vision Display
Video	Intel UHD Graphics
Audio	High Definition (HD) Audio, Realtek ALC3287 codec Stereo speakers, 2W x2, Dolby Audio
Memory	16GB DDR4 Ram
Hard Drive	512 GB SSD PCIe NVMe
Connectivity	Intel Wi-Fi 6 AX201, 11ax 2x2 + Bluetooth 5.1
Webcam	HD 720p + IR Hybrid camera with Privacy Shutter
Features	Hardware dTPM2.0 Enabled
Input	Backlit Internal Keyboard, Spill resistant Integrated Fingerprint Reader
Battery	Integrated 50Wh Li-Ion Battery
Power	65W USB-C (2-pin) Charger
Chassis	Black
Ports & Slots	1x USB 3.2 Gen 1, 1x USB 3.2 Gen 1 (Always On), 2x Thunderbolt 4 / USB4 40Gbps (support data transfer, Power Delivery 3.0 and DisplayPort 1.4a), 1x HDMI 2.0,1x microSD card reader, 1x Headphone / microphone combo jack (3.5mm)
Dimensions	17.9mm x 329mm x 227mm / (12.95 x 8.94 x 0.70 inches)
Weight	Starting at 1.47 kg (3.24 lbs)