T4T packages and ships items Monday through Friday! If payment is collected by 12 pm EST, a shipment label will likely be generated the same day. If after 12PM EST, the shipment will be made ASAP, typically by noon the following business day. Our location is on a daily pick-up (Monday - Friday), and the trucks arrive typically by 4 pm EST. If the listing closes after 12 pm EST on a Friday, please expect the shipment to process on Monday.
NOTE: If there is no change in tracking by 5 pm EST on Monday the following week, contact T4T ASAP so we may work toward a resolution and update you on the shipment status.
Our carrier is FAST - some packages arrive the next day, while others may take up to 5+ business days when shipping to the West Coast. For the most accurate information, follow the tracking details provided to the buyer through eBay. T4T is not responsible for shipping delays once the package is collected by the carrier. If an item takes more than 10 days to arrive once it is picked up by the carrier, a case will be opened against the carrier and the buyer will be notified. In the event that the package is lost by the carrier or otherwise unable to be delivered to the buyer, they will be notified and refunded the full purchase amount.
Sometimes items may arrive damaged or may be "other than described" because of the carrier used to deliver the item(s) featured. If a damaged package arrives, the seller is asked to make documentation for record so that a case be opened by T4T against the carrier. T4T assumes responsibility to deliver as described. The buyer is responsible for properly documenting damages, and reporting to T4T within 72 hours of package arrival.
Pictures of the packaging prior to opening should be captured - graphic evidence should continue to be captured as the package is opened. Once the packing material is removed, the content(s) should also be photographed and inspected. In the event that the content(s) are damaged and otherwise not as described, contact T4T immediately within 72 hours so a claim may be started, and a return/exchange/refund process may be started.
If this claim process is not properly followed or executed within 72 hours of package arrival, the claim may be denied. Message T4T for more details.
PAYMENT
Payment via PayPal is preferred. No outside orders, rain-checks, or payments processed outside of eBay will be considered, and the buyer will be immediately reported to eBay for requesting it.
Buy-it-Now buyers are required to pay immediately.
Auction bidders are required to pay within 24 hours of closing for that auction. In the event that payment is not received within 48 hours, eBay will automatically open an unpaid item(s) case per listing. In the event that eBay opens a case, it will be closed once the buyer completes the payment. If the buyer does not complete payment by the date set by case opened by eBay, eBay or T4T may close the case and a negative remark will be noted on the buyers account by eBay.
If a buyer needs more time to process a payment due to unforeseen or special circumstances, simply message our account so we may coordinate with you for the best possible outcome.
CONTACT
Questions - Message our eBay account ANY time, and we will respond to you as soon as possible. Please note that our office hours are from 9am - 4pm Monday through Friday.