Be aware of the following:
§ Received Wrong Item / Not as Described: We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing, we will require you to send actual photo/s of the item received along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.
§ DOA / Damaged on Arrival: We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused during shipping, please provide us photos of the item received along with its packaging (showing the label on the package) for us to check and report immediately to our shipping department so they can take further action.
§ Defective / Incompatible: We get our items in bulk so there is a little chance that some would be defective. We might require you to send us photo/s of the item received and also your original item so we can compare and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide an RMA Number if needed. It is the buyer’s responsibility to do their own research on items in listings. There are no refunds if you purchase the wrong part. Do your research FIRST please.
If offer is accepted by either party, please pay immediately. If not paid within 24 hours, offer will be retracted.
If you do not, the time you take to pay is the time our item is unsellable which is unfair to us and other customers. Buyer’s remorse is no grounds for return or refund.
If you change your mind, there will be a 20% restocking fee regardless of wether or not it has shipped or the amount of time it took you to change your mind. If we ship it out, buyer pays for return shipping.
These issues cost us and buyers money. Please be SURE that you want this item BEFORE you send an offer and we accept or you agree to purchase outright.
Thank you for your business.
Batteries are NOT guaranteed. When they leave our facility they are working.
Please do not purchase an item that clearly says...Untested/No power/No charge/For parts ONLY, only to return it because it doesn't work.
If you take the system outside of the United States, we will not pay for your return shipping to us or our shipping back to you (in the event of an exchange). You will be fully responsible for all International shipping charges, duties, taxes and fees.
If your system is damaged in shipping, please contact us within 24 hours and we will file a claim with the shipping company. No refunds will be given until the shipping company has decided the claim. We will not be responsible for any shipping damage that you report more than 3 days after delivery.
Also, we do not have a price matching policy. The price you purchase the item for on eBay is the price that you agree to pay. We will not price match to a lower price.