I have used it for several months only (purchased at a brand new on May.2022) and have to stop using it now. This is the best laptop I have ever owned for gaming purposes in particular with impeccable graphic and processing speed. I bought the insurance as well but don't know how to yield it to the new buyer. It won't be in the original packaging but I will protect them to be safely received with no damage. I understand this will not have any issues like a brand new as I have loved to use with no issues at all, and please think twice before purchasing as return will not be good at all.