Wisetek Market uses FedEx for all shipping, other than freight. Freight shipping costs are paid by the purchaser (unless otherwise noted), and will be calculated once destination address is provided. Additional fees may occur, and these will have to be paid in full before your product will be released for shipping.

We offer USA domestic shipping only. If you cannot see a price for shipping to your region, then we do not ship there.

Standard delivery times can take anything between 2-7 days within the contiguous 48 states. Anything going outside of this region (purchased through the eBay Global ship program) may take longer. All of our packages require tracking IDs, therefore we would ask all of our customers to ensure their phone number is present on their account or PayPal details if they are making a purchase. The delivery service may need to contact you for a suitable delivery time. 

Once your delivery is arranged, we will issue the tracking number through eBay.

All items will be packed correctly, with all relevant precautions in place.

Which carriers do we support?   What about LTL / Freight stuff?   We ship FedEx only.
We may allow freight pickup arranged by the buyer by PRE-ARRANGEMENT ONLY.

Do you allow local pickup?

We may allow local pickup for certain items only, please contact us PRIOR to bidding to see whether local pickup is available for the item in question.

No order will be released until the complete payment has been received. No exceptions. No Net Terms for purchases made though eBay.

Small Items

Items such as CPU's, Hard Drives, Cables, PCI Cards, Memory and any other smaller components take 2-3 business days to dispatch.

Medium to large items

Larger items, such as, Tower Servers, Pre-Configured Servers, Switches and Universal Power Supplies take between 2-4 business days to dispatch.

Additional modifications 

Used products include the following warranty types.

30 Day Warranty

This warranty covers your purchased item, if its dead on arrival and/or not functioning properly on arrival. The warranty does not cover cosmetic damage, or scuffs that may be on the equipment. All used listed products are described thoroughly in the condition section, and are bought as is.

Warranty is void if any of the following occurs:

• Misuse or improper handling
• Environmental conditions (moisture, heat, over voltage, dust, water, etc.)                                                    
• Non-compliance with the manufacturer's safety and compliance guide
• Not following the instructions
• Impact damage (dropping, incorrectly mounted or safely stored)

Once you receive the goods we ask you to inspect them. We also ask you to inform us if the goods are damaged, within 7 days of receipt. Please send any issues or queries to us. If you do not contact us within 7 days we deem that you have accepted the goods. 

Returning an item

Ensure that your goods are placed in to original packaging that you received. Remove all labels and writing from the box.

If you are outside 30 days we will not accept an item back for return. If you intend to send a return, inform us before you send it back, so that we may provide an RMA number. 

Items which include consumables such as printers (toner) and projectors (bulbs) may not qualify for a full 100% refund.

Refunds

Once the item arrives back at our facility we will issue you a replacement or refund, depending on your decision. Generally for replacements, these are sent out to you on confirmation of the collection of your returned item. There will be a 20% restocking fee for discretionary refunds.

• Monday - Friday 9:00AM - 4:30PM EST
• Saturday - Sunday Closed

We are closed on US national holidays.