This is a work computer that has been refurbished.  Under the keyboard service program through Apple, I just replaced it with a brand new keyboard.  See link for more information https://support.apple.com/keyboard-service-program-for-mac-notebooks

MacBook Pro 13"inch, 2018, Four Thunderbolt 3 Ports, 8GB, 250GB, Intel Core i5.

Only major downloads: Microsoft Office suite. Not used for personal use.